ANSWR initially paired with a fulfilment centre in Georgiana’s hometown in Talinn, Estonia.
But, they quickly realised that 95% of their orders came from the UK, so they needed to find a reliable fulfilment centre over here, too.
“Our time resource was very limited,” said Georgiana Grundinschi, founder and CEO of ANSWR. “Our stock has always been quite big volume-wise, so fulfilling our own orders was never really an option for us. Our in-house team is quite small, so if it was up to them to ship our orders, it would be impossible.”
As Brexit hit in January 2020 and lockdown came not long after, ANSWR needed to find a UK fulfilment centre fast. Georgiana came across Cloud Fulfilment and decided to make the leap.
“We were looking for a reliable fulfilment centre to outsource to, preferably one that offered a contact person we could reach out to at any point. With Cloud, you get the warehouse, the team that picks, packs and dispatches the orders, and the customer support, all in one package, so we don’t have to worry about anything,” said Georgiana.