G Herbal officially launched in December 2020 in Singapore, with a vision to trade globally. They were initially fulfilling their orders in-house and they partnered with DHL Singapore for their international shipments. As they expanded their trade worldwide, they quickly realised that the price of shipping, as well as the high and sometimes unexpected costs associated with international duties and taxes were driving up the overall price of their product.
“When you’re buying a product that costs £40 and DHL arrives at your door with an additional £35 customs charge, plus our administration fees, the product becomes very expensive,” said Dylan Crawshaw, Head of Operation and Development at G-Herbal.
“We didn’t want our customers to pay extra money for a product they had already bought,” explained Dylan.
The UK soon became their primary market, and as such, G Herbal were benefiting from a duties and taxes paid agreement with DHL. However, as the volume of their orders inflated and the impact of Brexit began to hit the international market, the need for a reliable UK-based third party logistics partner became obvious.
“It’s definitely simplified a lot of things,” explained Dylan, on the decision to outsource their fulfilment operation. “Outsourcing freed up so much time in our Singapore office – we no longer have to pack and prepare every UK order.”
“It really is a turnkey operation. All I have to do now is watch the orders come in and manage the dashboard to see if anything needs to be looked into.”