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Frequently Asked Questions

Why Cloud Fulfilment

  • What are the advantages of outsourcing my online order fulfilment?

  • What's the best out-sourced e-commerce order fulfilment software solution?

  • Why would I want to use Cloud Fulfilment when Amazon have their own pick, pack and ship offering?

My Account & Products

  • How do I get my products to your fulfilment centre?

  • I've got my products ready to ship to the warehouse but my printer isn't working, what do I do?

  • How are my orders and product information backed-up?

  • Can I charge different prices for the same product across channels?

  • Do you offer a sandbox so I can test our API implementation?

  • Do I get usage updates and billing emails?

  • Can I download an invoice for your charges and see historic costs?

Couriers

  • Which couriers will our orders be dispatched using?

  • Can I exclude any couriers or express a preference for a courier to fulfil our orders?

  • Can my customers get courier tracking numbers and can I monitor the delivery of a parcel?

Orders

  • Can I add orders manually

  • Can I customise the information that goes with an order, for example an invoice or compliment slip?

  • Can I download orders and cross-reference with my own e-commerce software?

  • Can I filter specific product categories so they don't appear on a particular channel?

  • How do I cancel an order if it has already reached your system?

  • How do you handle split and back orders?

Product Requirements

  • What are the required dimensions of the products/SKUs, batches and pallets?

  • Can I add any other product identifiers such as EAN, UPC, MPN, JAN, Google Merchants, Product Group, Size, Colour and Age group?

Delivery

  • Can you send orders abroad?

Customer Returns

  • How are customer returns handled by your system if I sell via Amazon, eBay or Play.com or our own website?

Stock

  • What sort of stock-checking is undertaken?

Spend more time on your business and less money on your logistics.

Discuss your fulfilment options today
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