Clare Alexander, Production & Wholesale Manager at BSMC, said: “The business was growing fast and when lockdown hit, we knew if we wanted that growth to continue we’d need to pivot and put more emphasis on e-commerce.
“We had already experienced the challenges of order fulfilment from sending weekly orders to the wholesalers we supply, so we were familiar with the time involved in picking and packing stock and the difficulties of trying to do this in a space that’s open to the public 7 days a week!
“Right from the offset, we knew we’d need to outsource the e-commerce fulfilment, but as a small company experiencing rapid growth, we needed to partner with someone who could handle that and keep up.
“Cloud was recommended to us, but it’s still a daunting idea to hand over something that’s yours to someone else. There were so many things to consider: How much would it cost? How would it work? How would the stock get to the warehouse? How would the systems integrate? These were all questions. However, the team at Cloud were really supportive and together we did it.”