Worry-free stock management
Sometimes customers will return products sealed and in perfect condition. Where appropriate, these items can be returned to stock for resale. When an item is returned to our warehouse, we’ll inspect it thoroughly on your behalf before returning it to stock. If an item is faulty or damaged, we can dispose of it or recycle it, as instructed by you.
We prioritise customer satisfaction at every stage of the fulfilment process, which is why we’ll provide you with regular insights into the reasons for returns. Our root cause analysis statistics will help you identify any recurring issues in easily digestible graphs, so you can investigate problem areas and make informed decisions on product ranges.
Full visibility throughout the returns process
We understand that customers become frustrated if they’re waiting for a replacement item and the store they bought it from has no idea where the package is or how long it will take to arrive. This is why when you partner with Cloud Fulfilment, you’re assured full visibility of the status of your returns through our customer portal.
You’ll be able to track in real time whether a replacement item has been shipped, where it is in transit and be notified when it reaches your customer. This way you’ll remain in full control of your e-commerce returns process and be able to provide your customer with transparent updates along the way.