Request a callback
Get a quote
Returns That Work With Your Fulfilment, Not Against It
A clear, fast and reliable returns process is vital to the customer experience. Whether you’re managing direct-to-consumer sales or marketplace orders, order fulfilment returns shouldn’t slow you down or create extra support work. Cloud Fulfilment simplifies the returns process from start to finish. Built as part of our wider order fulfilment service, our system integrates directly with major ecommerce platforms like Shopify, Amazon, eBay and TikTok Shop. Returns flow into the same platform that handles your dispatches, so everything stays connected and easy to manage. Our system connects your storefront, warehouse and customer support together, so nothing gets missed and everything moves faster.
Why eCommerce Retailers Choose Cloud Fulfilment for Streamlined Returns
1. 10+ years of eCommerce fulfilment experience
2. Integrated software with real-time data and custom logic
3. Broad courier access via the Parcel Monkey Group
4. In-house IT team to support tailored returns workflows
5. Flexible label and routing options
6. Trusted by fashion, beauty, wellness and DTC brands across the UK
Why Order Fulfilment Returns Matter
Returns aren’t just a back-office task – they directly affect your bottom line and your ability to convert first-time buyers. Nearly 40% of internet users hesitate to complete a purchase because they’re unsure how easy it will be to return something. If the process is slow or unclear, customers go elsewhere.
The cost of managing it manually adds up quickly. Data from ReturnLogic shows that for retailers selling 1,000 items per month, manual returns can cost around $100,000 each month, or $1.2 million per year. A straightforward, reliable process builds trust at checkout and shows customers that support won’t stop after delivery. For ecommerce brands aiming to scale, that trust drives sales, not just retention.
Key reasons to invest in returns management:
- It removes a significant barrier to purchase
- A transparent process supports your brand reputation
- It improves the post-purchase experience
- Return trend data helps you make better decisions
Returns Management Built for Online Retailers
Managing returns can quickly become a drain on your team’s time and resources. Without the right systems in place, it often means chasing parcels, updating spreadsheets and fielding the same questions from frustrated customers. Items arrive without warning. Replacements get delayed. Refunds slip through the cracks. And stock gets lost somewhere in the middle. It’s messy, manual and expensive.
Cloud Fulfilment simplifies the process of managing online retailer returns, offering a single platform that connects your sales channels, customer portal and warehouse. Our system integrates directly with major eCommerce platforms, including Shopify, Amazon, eBay, and TikTok Shop, so returns flow back into the same systems your team already uses. That means fewer delays, fewer errors and one place to manage it all.
How we help ecommerce retailers reduce the pressure:
- Clear return workflows that minimise delays and confusion
- Warehouse-level handling, inspection and stock updates
- Flexible return label options based on your setup
- Live return status updates for support and customer communications
A Returns Process That Works Around Your Business
We’ve spent over a decade helping eCommerce sellers take the hassle out of order fulfilment returns. Whether you’re managing single-item returns, bulk exchanges, or faulty product claims, our process adapts to your workflow.
1. Customer-Initiated Returns
When a return is submitted through your online store, it appears in your customer portal instantly. From there, you decide whether to issue a refund, a replacement or further investigation. The moment you approve it, our warehouse team is notified to take action.
Returns are typically processed within one working day. You can also choose how to handle return labels: include them with each parcel, print them in the warehouse, or send them to your customer via email.
2. Warehouse Handling and Inspection
Once the item arrives at our fulfilment centre, it’s inspected to assess its condition. We handle warehouse returns efficiently, ensuring items are either restocked, recycled or disposed of based on your preferences. Products that are sealed and resaleable go back into stock. Items that are used, damaged or faulty are set aside for recycling or disposal, depending on your instructions.
This hands-on inspection step helps keep your inventory accurate and prevents unnecessary stock losses.
3. Inventory Updates and Reporting
Every return is logged and reflected in your live inventory view. That way, your available stock is always accurate, and your team isn’t left second-guessing what’s on hand.
We also provide regular reports on return trends. You’ll be able to see which products are coming back most often and why, helping you make more informed decisions on product listings, suppliers or customer communications.
4. Live Tracking and Portal Visibility
Throughout the entire process, your customer portal gives you complete visibility. You can see precisely where each return is, from the moment it’s requested to the moment it’s resolved.
It also makes it easy for your support team to answer customer queries quickly, without having to dig through systems or rely on guesswork.
Other Cloud Fulfilment services
Case Studies
Spend more time on your business and less money on your logistics.
Discuss your fulfilment options today
