Frequently Asked Questions

Why Cloud Fulfilment

• What are the advantages of outsourcing my online order fulfilment?

• What's the best out-sourced e-commerce order fulfilment software solution?

• Why would I want to use Cloud Fulfilment when Amazon have their own pick, pack and ship offering?

My Account & Products

• How do I get my products to your fulfilment centre?

• I've got my products ready to ship to the warehouse but my printer isn't working, what do I do?

• How are my orders and product information backed-up?

• Can I charge different prices for the same product across channels?

• Do you offer a sandbox so I can test our API implementation?

• Do I get usage updates and billing emails?

• Can I download an invoice for your charges and see historic costs?

Couriers

• Which couriers will our orders be dispatched using?

• Can I exclude any couriers or express a preference for a courier to fulfil our orders?

• Can my customers get courier tracking numbers and can I monitor the delivery of a parcel?

Orders

• Can I add orders manually

• Can I customise the information that goes with an order, for example an invoice or compliment slip?

• Can I download orders and cross-reference with my own e-commerce software?

• Can I filter specific product categories so they don't appear on a particular channel?

• How do I cancel an order if it has already reached your system?

• How do you handle split and back orders?

Product Requirements

• What are the required dimensions of the products/SKUs, batches and pallets?

• Can I add any other product identifiers such as EAN, UPC, MPN, JAN, Google Merchants, Product Group, Size, Colour and Age group?

Delivery

• Can you send orders abroad?

Customer Returns

• How are customer returns handled by your system if I sell via Amazon, eBay or Play.com or our own website?

Stock

• What sort of stock-checking is undertaken?